Every time Ken’s off to travel, he has several customer service exchanges that offer mini-case studies in business. This week an exchange made Ken ask:
This lesson stemmed from the Knowledge Coop’s current book club choice, Leadership and Self Deception. The book examines how individuals put themselves in a “box” where self-justification leads to a distorted reality.
Click play to hear Ken’s take on how we can “get out of the box” to better serve our customers and our business.
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