Richard Cordray spoke on NPR All Things Considered last week. We didn't get excited until the end of the interview when more discussion was brought up about Wells Fargo and a new enforcement against them on auto loan programs. Ken discusses this with Heather Leach of Compliance Renewed.
Here's a hint: mortgage rate lock extensions...do you have a policy for that?
We suggest you have a policy for everything so you can always look back and say "We have a policy that we've trained!" Learn before it hurts!
To talk policies with Heather you can email her at firstname.lastname@example.org.
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