We've all been there. You say "Pre-Qualified", and the borrower hears "Qualified". Sometimes borrowers don't heed your advice, and well...

We can do anything when we're motivated and have a plan.

Every time Ken’s off to travel, he has several customer service exchanges that offer mini-case studies in business. This week an exchange made Ken ask:

As we watch closely, there are decisions being made today that may affect our industry tomorrow.  How will our industry change with the changes coming in the political realms?  Here are some thoughts and a challenge for you today. 

We've all had the customer service that was just AMAZING.  We've all had the other customer service.  What can we learn about our own business by renting cars?  Well Ken talks mortgages and cars, but you've got to watch it to get it.