What Happened to the Zillow Enforcement Action?

Posted by Jenn Theone on January 31, 2018

Last year Zillow announced that the CFPB was onto them for their co-marketing agreements. What's up now?

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Worst Case Scenarios, Perspective, & Lots of Smiles

Posted by Jenn Theone on January 24, 2018

What's the worst case scenario you can think of… be you a loan officer, a mother of three, a borrower, or just someone hoping to make a change in your life? Not the most fun thing to think about, is it? 

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Continuing Education Never Felt So Warm & Breezy

Posted by Jenn Theone on January 10, 2018

In 2018, you could use the Knowledge Coop's CE as a reason to travel to Hawaii or even Alaska! But, if you're not interested in traveling for CE, consider having Ken come directly to your company!

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3 Words To Intentionally Live by in 2018

Posted by Jenn Theone on January 03, 2018

Ken's advice from friend Dave Savage of Mortgage Coach suggests we make 3 words our words for 2018. 

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3 Easy Steps to Do 66,000 Pushups in 2018

Posted by Jenn Theone on December 27, 2017

We can do anything when we're motivated and have a plan.

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“Getting Out of the Box” and Joining the Customer [VIDEO]

Posted by Jenn Theone on December 20, 2017

Every time Ken’s off to travel, he has several customer service exchanges that offer mini-case studies in business. This week an exchange made Ken ask:

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Consistency in Process [VIDEO]

Posted by Nathan Knottingham on November 15, 2017

What is it in your company that is driving you absolutely batty? We talk to a lot of loan officers every year around this time and unfortunately, the message is usually the same. Consider how cool it would be to do this exercise in your company...

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Happy Thanksgiving! [VIDEO]

Posted by Nathan Knottingham on November 13, 2017

Happy Thanksgiving!  Hoping we can help you save time and still provide delicious desserts to your next gathering. 

We may joke about making pie, but we never joke about helping you and your company stay compliant in a challenging compliance...

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Does Technology Care? [VIDEO]

Posted by Nathan Knottingham on November 08, 2017

The answer to the question is no.  Technology does not care.  Unless AI becomes a very real interactive piece of the puzzle, and there are serious questions about whether that is a good idea or not, the reality is that you are the only thing...

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Se Habla Español? (And other languages) [VIDEO]

Posted by Nathan Knottingham on November 01, 2017

It's time for us to consider how we will deal with the FHFA Language Disclosure that is coming. Here are some thoughts from Ken and some reading for you (links below).

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